Shipping policy

Our EverPetal baskets are held as finished stock in the UK, carefully packed and sent using a tracked delivery service.

Mainland UK delivery

  • Standard tracked delivery: £4.99, or free when you spend £50 or more. Estimated delivery in 3–5 working days.
  • Priority tracked delivery: £6.99. Estimated delivery in 1–2 working days.

Delivery estimates are working days, excluding weekends and bank holidays. They are not guaranteed, but if an unexpected delay occurs we will keep you informed.

Tracking your order

We normally send orders with DPD. When your parcel is dispatched, you will receive tracking information so you can follow its progress. Where DPD makes delivery options available, you may be able to nominate a safe place, neighbour or alternative delivery date through their tracking service.

Please check that your delivery address and contact details are correct when placing your order. If you need to change something, contact us as quickly as possible. We cannot guarantee that an address can be changed after dispatch.

Northern Ireland, Highlands and UK islands

Mainland UK rates and estimated timings do not automatically apply to Northern Ireland, the Scottish Highlands or UK islands. Please contact us before ordering so that we can confirm the available service, cost and estimated delivery time. If an order has already been placed and a different charge or service is required, we will contact you before dispatch; you may cancel for a full refund if you do not wish to proceed.

International delivery

We are not currently accepting orders for delivery outside the United Kingdom. We intend to add selected European and worldwide destinations once the correct export, customs and delivery arrangements are in place.

When your order arrives

Your basket is packed into a cube-shaped box to protect it in transit, so it will need a few minutes of gentle shaping after unpacking. The individually wired stems can be opened out and positioned to suit your space. Our Care & FAQs page explains how.

Delivery problem?

If tracking has stopped updating, your parcel has not arrived or the packaging appears damaged, please contact us with your order number and we will help.