We want you to feel confident ordering from EverPetal. In addition to your statutory rights, we offer a 30-day change-of-mind return period on our standard products.
Last updated: 22 July 2026
Changed your mind?
Please contact us within 30 days of receiving your order. Include your name, order number and the item you wish to return. We will confirm the return instructions and return address.
Once you have told us that you wish to return the item, please send it back within 14 days. You are responsible for arranging and paying the change-of-mind postage. We strongly recommend using a tracked and adequately insured service and keeping proof of postage.
Please do not send an item back without contacting us first, as this can delay identification and refunding of your return.
Condition of returned items
You may unpack, inspect and gently shape the wired stems as you reasonably would when examining the basket. Please return it with all supplied parts and use the original protective packaging where possible.
You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product—for example, prolonged outdoor use, damage, contamination or alteration. Any deduction will reflect the actual reduction in value and will not be an automatic restocking fee.
Refunds
We will refund eligible returns to the original payment method within 14 days of receiving the returned item. Your bank or payment provider may then take additional time to show the refund in your account.
When a complete order is returned under your cancellation rights, we will also refund the cost of our standard outbound delivery. If you selected a more expensive delivery service, we only refund the equivalent standard-delivery amount. Original delivery is not refunded when only part of an order is returned, unless required by law.
Damaged, incorrect or faulty items
If your basket arrives damaged, is not what you ordered or appears faulty, please contact us as soon as reasonably possible with your order number and clear photographs. For an issue present on delivery, we will offer an appropriate replacement or refund and cover the reasonable cost of return or collection.
Normal outdoor weathering, gradual fading, dirt and wear are not manufacturing faults. This does not affect your legal rights when a product is faulty, not as described or not fit for purpose.
Cancelling before dispatch
Contact us as quickly as possible if you wish to cancel. If the order has not been dispatched, we will cancel it and issue a full refund. If it has already left us, the change-of-mind return process above will apply.
Exchanges
If you would prefer another standard colour, contact us and we will explain the quickest option. Exchanges are subject to stock availability. For operational simplicity, we may ask you to return the original item for a refund and place a new order. Change-of-mind return postage remains the customer's responsibility.
Standard and bespoke products
All EverPetal baskets currently sold on this website are standard designs. If we introduce a genuinely personalised or bespoke product in future, its different cancellation terms will be stated clearly before purchase.
Trade and commercial orders
This 30-day return offer applies to standard products ordered through our website. Separately quoted bulk, bespoke or commercial projects may be governed by written terms agreed before the order is placed. Consumer statutory rights are unaffected.
How to start a return
Use our Contact page and include your order number. We will reply with the next steps and return address.
Nothing in this policy limits your statutory rights.